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How many days do I have to place my first/original minimum order?
From the time that we send out your access code, you have 7 days in which to place your order.

Will the pictures I select stay in my shopping cart?
Yes. Your pictures will stay in your shopping cart until you either place the order or delete them yourself.

I have been sent access information for a gallery, what do I do?
First create an account. Then,click the Access Gallery link. Enter in the access code on that page. If correct, you will be able to view the gallery. If you have an account and are logged in, then you will only have to do this once and this gallery will be listing in My Pictures.

I can't seem to log in to view my gallery. Can you help me?
Log in information is case sensitive, be sure you have entered it correctly. If you have forgotten your password, click here. Remember, your access code is the code we have set up and sent to you so that you can view your images. This can be shared at your discretion with family and friends who you'd like to be able to look at your gallery. Your password is set up by YOU during the registration process.

Do you personalize wallets? No, we do not.

What about cropping? Will any of my images be cropped?
*Yes, any 5x7 and wallet images will have some cropping. Please keep this in mind when ordering close ups for wallets and 5x7's.

*Our wallets are die cut for uniformity and have rounded corners… so in addition to cropping all wallets will have an additional amount of the image taken off in the die cutting process. Please keep this in mind when ordering close ups for wallets,

*Images for albums, mini accordions and collages may also be carefully and artfully cropped to fit particular formats ordered.

*Please keep this in mind when ordering images that are a very tight facial crop to begin with. If there is going to be a worry about taking too much off the top of the head then you may want to select another image for your wallet.

Speaking of those tight crops. WHY do some images have the top of my head cut off? These are a tight artistic crop, we do this on purpose in some images to really draw the attention into your face and eyes. It is part of our style. We do show a variety of crops and styles not all images will be cropped this way.

I have placed and paid for my order. How long until I receive my prints?
Your prints will arrive via USPS or FEDEX typically within 2-3 weeks of payment. During busy times like the fall from September and October, this time can be a bit longer. Special order items can also extend this time. Orders do at times come in separate boxes and are shipped separately.

* April and May is another time of year when you are expecting to have things in time for graduation and open houses. Keep in mind that poor planning on your part does not constitute and emergency on your part. We will do our best to have all your prints to you by your deadlines. However, this is not a guarantee.

After I have placed my minimum order, how long do you keep the images on file for me to place additional orders?
We keep all images on file for one year.

Is there a penalty fee if I do not place my order within the allotted 7 days? Yes, if your order is not placed, you will be blocked from accessing your gallery. There will be a $225 fee to reissue access for you to view your gallery and enable you to place your order.

Why do I have to create to add images to my shopping cart?
By creating an account, you are able to keep items in your shopping cart for a long period of time. Additionally, you will be able to view your orders and private galleries (if available) by having an account.

Can I get help over the phone if I need it?
If you would like a call back or text please be sure to leave a message and someone will return the call in the order it was received. 317-696-5481.

Can I just email or text my questions?
Of course you may! Emails and texts can sometimes be much more convenient as emails can be answered even late at night. If Marci was your photographer please text 317-696-7523. If Christy was your photographer, text 317-690-9759